South Trail Kia - COVID-19 Customer Care Plan Learn More

South Trail Kia - COVID-19 Customer Care Plan Learn More

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South Trail Credit Builders


What a crazy few weeks it has been… as we are all settling into a “new normal” for the next few weeks/months. We miss seeing our families, friends, colleagues, and clients, but we know with patience and kindness, we will enjoy those social interactions again.

It is a scary and unsettling time, and even more so if you are in the market for a vehicle. It is certainly not “business as usual” however, the government has deemed Automotive Sales/Service an essential service, so we are here for you and do take this responsibility seriously. We will be following the direction and instruction of the Government and practicing social distancing, yet there are still things that we can do to make transactions happen, as we know that some of you are still needing to buy or service your vehicles.

There are some great opportunities and incentives out right now such as; low interest rates, 120 days of payment deferrals as well as up to $10,000 cash back on approved credit. There is caution to be had for all of us to be out in public places more than what is necessary. We here at South Trail Kia have several systems and policies in place, which we are reviewing on a regular basis to ensure our customers, staff and community are healthy and safe. Our number one priority is keeping everyone safe.

Although circumstances are challenging right now, South Trail Kia is still open to assist with any automotive needs that you may have.

 

Our digital showroom is available 24/7 and if you have any questions or concerns our professional sales staff are available to answer questions and send videos of the vehicle that you are inquiring about. 

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Introduction

As a valued customer, we want to ensure that your private information is kept private and only shared with those companies that are authorized by yourself or that are allowed or required by law. This document explains our privacy policy, gives you reasons why we ask for the type of information we do, and if we do reserve a right to share information with non-affiliated third parties, lets you "opt-out" of our reservation to do so. Please take a moment to read this entire policy.

Collection of Information

The purchase of a motor vehicle requires considerable accumulation of non-public personal information. For example, if we sell or lease you a vehicle—extending credit to you at your request—we will receive information from you in order to determine your creditworthiness. We may also obtain information from a credit reporting agency. We may also obtain information from third parties such as employers, references and insurance companies.

Some of the information we obtain from you may be required by provincial or federal agencies, such as the Department of Motor Vehicles or the Canada Revenue Agency. This information may be required even if you were to pay cash for your vehicle. Examples would be a driver license or social security number.

Protecting Your Information

We safeguard nonpublic personal information according to established industry standards and procedures. We maintain physical and electronic safeguards that comply with provincial and federal law. We restrict access to non-public personal information about you to those employees and outside contractors who need to know the information to provide goods or services to you. We prohibit our employees and agents from giving information about you to anyone in a manner that would violate any applicable law or our privacy policy.

Information Sharing

Unless we have indicated our desire to share your non-public personal information with non-affiliated third parties (by checking the box in the section below), we share information:

  • A) For everyday business purposes, such as to process transactions, maintain account(s), to respond to court orders and legal investigations, or to report to credit bureaus.
  • B) For the purposes of processing a sale or lease transaction at your request or authorization, such as submitting information to third party financial institutions that may be requested to take an assignment of the contract, or verifying insurance coverage information
  • C) When using outside service providers to help us provide you with products and services. Before providing information to our service providers, we enter into contractual agreements prohibiting them from disclosing or using the information other than for the purpose for which it was disclosed.
  • D) With "Affiliated" companies. Companies that are affiliated with us include any company that controls us, any company that we control, or any company under common control with us.

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